Returns & Warranty
Returns & Warranty Policy
OEM Dana Spicer Manufacturer Warranty
All genuine Dana Spicer parts sold by Platinum Performance Parts are covered by Dana Incorporated's OEM manufacturer warranty. Warranty terms vary by product category — U-joints, axle shafts, and ball joints carry different coverage periods than seals or hardware fasteners. Contact us with your part number and original purchase date to initiate a warranty claim and we will assist with the process.
30-Day Return Policy
We accept returns on unused, uninstalled parts in original packaging within 30 days of delivery. To initiate a return, contact us with your order number and reason for return. We will provide a return merchandise authorization (RMA) number and return shipping instructions.
Items Not Eligible for Return
- Parts that have been installed or show evidence of installation attempts
- Parts returned without original manufacturer packaging
- Parts returned without a valid RMA number
- Orders placed more than 30 days prior to the return request
- Special-order items designated as non-returnable at time of purchase
Wrong Part or Damaged Shipment
If you received an incorrect part or your order arrived damaged, contact us within 7 days of delivery. Include your order number and a clear photo of the incorrect or damaged item. We will ship the correct replacement promptly and arrange return of the wrong or damaged item at our cost — no hassle, no charge to you.
Fitment Responsibility
OEM Dana Spicer parts are application-specific. A part that does not match your exact axle designation, configuration, and spline count is not a warranty or return-eligible item under incorrect ordering. We strongly recommend verifying your part number against your vehicle's confirmed axle designation before placing your order. If you are unsure, contact us before ordering — we are glad to confirm the correct part number at no charge.
How to Start a Return
Email us with your order number and a brief description of the issue. We will respond with your RMA number and return instructions within one business day. Do not return any item without a valid RMA number — unrequested returns cannot be processed.